In the unlikely event that you are dissatisfied with our service, we are more than willing to deal with any complaint you have in an efficient and fair manner. Our priority is to make sure that we treat our clients very well, and if our service doesn’t meet your high expectations, we will strive to exceed them in future.
Initial Complaint
All our telephone staff have received specialist training and are capable of accessing your full betting history and hopefully answering your initial enquiry. We find that virtually all disputes are resolved at this stage.
Secondary Complaint
If you are unable to reach a satisfactory solution to your complaint at the initial stage, you can ask for your query to be escalated to a senior supervisor. They will then look into your complaint and come back to you within 36 hours.